Claims as a USP for insurers

Renske Franken-le Clercq, head of claims – central region, Liberty Specialty Markets

Adrian Ladbury interviews Renske Franken-le Clercq, head of claims – central region, Liberty Specialty Markets, about the insurer’s claims strategy and what it has to offer customers in a positive way in this tough period in the market. He also asks about the impact of Covid-19 on the claims environment. Adrian Ladbury (AL): Claims departments were once regarded as a back-end…

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