Customer-centricity key to success for developing insurance industry

For a service-oriented industry, insurance customers can feel that they are far too low on the list of considerations. Delegates at the Organisation of Eastern and Southern Africa Insurers annual conference in Swakopmund heard that there needs to be a sea-change in approach if the insurance industry is to keep pace with looming challenges.

For a service-oriented industry, insurance customers can feel that they are far too low on the list of considerations. Delegates at the Organisation of Eastern and Southern Africa Insurers annual conference in Swakopmund heard that there needs to be a sea-change in approach if the insurance industry is to keep pace with looming challenges.

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