HDI Global to deploy Gen AI for international programmes
Artificial intelligence solution to handle programmes more efficiently and quickly
HDI Global is to deploy generative artificial intelligence (GenAI) to support customers in the international programmes segment.
The insurer said it has successfully piloted a proprietary AI solution that will help HDI’s experts fulfill the complex requirements of global business more efficiently and transparently going forward.
“Our long-standing leading expertise in the field and our own global network make us the ideal partner for multinational corporations operating in a time of global transformation,” said Dr Dirk Höring, member of the HDI Global SE executive board, responsible for property insurance, engineering insurance, marine insurance, HDI Risk.
He added: “We know the local legal circumstances and tax laws as well as the different regional underwriting practices and customs. Thanks to this expertise in international programmes, we are able to offer seamless and risk-appropriate insurance protection for our multinational customers while taking special care to ensure worldwide compliance.”
HDI Global said it will be deploying GenAI going forward with a view to further optimising customer service and responding even better to specific requirements. It explained: “A specially developed AI solution draws on the company’s internal databases – continuously maintained by expert staff – containing country information and insurance provisions from thousands of local policy entries. This proprietary solution functions as a closed system and meets all data protection standards as well as business confidentiality requirements.”
In day-to-day operations, the AI then supports HDI’s experts by providing automated suggested responses to concrete inquiries received from customers, said HDI Global, noting that these proposals encompass country-specific compliance standards, required documents and recommended process flows.
“The benefits of generative AI in international programmes are enormous. We are now in the implementation phase,” said Dr Thomas Kuhnt, member of the HDI Global SE Executive Board, whose scope of responsibility includes IT. “Our AI solution serves as a powerful co-pilot for our team members. All decisions and process controls always remain in human hands and under the responsibility of HDI experts. At the same time, our customers enjoy the benefits of even more agile and transparent support for their complex worldwide risks.”
The roll-out of generative AI forms part of a comprehensive digitalisation and innovation strategy at HDI Global, said the insurer, as it continuously invests in technical solutions, further training activities and employee events. The insurer said it is consistently growing the GenAI know-how of its team members through systematic further training.
“It is only through the ongoing development and training of our people that we can systematically leverage the benefits of GenAI for our customers,” added Kuhnt. “As an internationally positioned industrial insurer with a considerable affinity for digital solutions, we are making HDI Global a particularly attractive employer in the eyes of new talent, while also promoting lifelong learning for our employees.”
