Customer-centricity key to success for developing insurance industry

Customer-centricity key to success for developing insurance industry

Customer-centricity key to success for developing insurance industry

For a service-oriented industry, insurance customers can feel that they are far too low on the list of considerations. Delegates at the Organisation of Eastern and Southern Africa Insurers annual conference in Swakopmund heard that there needs to be a sea-change in approach if the insurance industry is to keep pace with looming challenges.

Shell settles Nigerian spill case after six-year battle

Shell settles Nigerian spill case after six-year battle

Shell settles Nigerian spill case after six-year battle

The inability of international companies to dodge environmental and social responsibilities as they seek to tap opportunities in emerging markets was seemingly underlined this week as oil giant Shell agreed to pay a Nigerian fishing community some £55m to compensate inhabitants for the worst oil spill ever suffered in the west African country.

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