The desire to mitigate risks and improve resilience is nothing new, but risks are changing and evolving at a faster pace than ever and companies are facing ever-greater threats. Considering the times we live in – an era marked by a pandemic and an increase in other, more familiar threats to our way of life – the world appears not…
Digital capabilities have transformed the implementation and management of international insurance programmes, providing corporations with greater transparency and access to more data. But now those capabilities are being used to bring faster delivery, self-service capability and better insights and recommendations, to further improve the customer experience. Due to the pace of change and opportunities in terms of digitalisation, the expectations…
The year 2020 was unlike any other we’ve ever seen. In addition to a global pandemic, unemployment and social unrest, the cyber world experienced significant developments that will impact the years to come. Here are five things we learned… First, ransomware events didn’t slow down in 2020. Instead, things got worse, a lot worse. The market experienced a substantial increase…
The Covid-19 pandemic has had a significant impact on insurable employee benefits in terms of raising its profile within companies, and has highlighted the advantages of taking a global underwriting approach to employee benefits.
Our October article, The email challenge: easing the pain with artificial intelligence, highlighted a new AI project designed to automatically read and process unstructured emails and attachments in order to cut out manual time-consuming work. The aim is to use AI technology and natural language processing to extract information from unstructured formats and bring it into a structured form, so…
Insurers have an important role to play in sustainability, not only in terms of their own businesses and employees, but also in supporting their customers as they transition to a more sustainable future. Insurers are looking at how they are exposed to transition risk, but it is also important to talk about transition opportunities, where insurers help support their customers…
Zurich Insurance Group is to acquire two digital health and wellbeing service providers, based in Australia and South Africa.
Artificial intelligence (AI) and machine-learning are talked about a lot in the media and in business in terms of their potential and benefits. But for many people, there is a certain hesitancy about AI, and an element of the unknown. Will it really do what it is promising? Will it take away jobs? Who takes accountability? And there is often…
Zurich Insurance Group has created a new global business platforms unit focusing on digital services, together with announcing key regional leadership appointments and new executive committee members. According to Zurich, it is “ramping up the transformation of its global business to meet the rapidly changing needs of consumers, launching a new unit to expand digital services worldwide and create a…