Pierre-Edouard Fraigneau, CUO in Europe at Liberty Specialty Markets, talks to Commercial Risk’s Adrian Ladbury about the leading specialist mutual insurer’s plans for the future, and how the company aims to compete at the highest level. We ask about their outlook for renewals and which lines will be the most challenging. Fraigneau discusses what new approaches and solutions are necessary to meet the changing risk environment. We consider how LSM is delivering better service to clients and brokers? And how can technology be adopted in order to improve operational efficiency?